TBRS Submax

Support

Help and answers for the TBRS Submax mobile app, available on the Apple App Store and Google Play.

Managing your subscription

Subscriptions are billed and managed entirely through your app store account — not by us.

• iPhone / iPad: open Settings → tap your name → Subscriptions → select TBRS Submax to change or cancel your plan.
• Android: open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select TBRS Submax.

Canceling stops future renewals; your access continues until the end of the current billing period.

Restoring purchases

If you reinstall the app or switch devices, sign in to the same Apple Account or Google account you used to subscribe. Your subscription is tied to that store account and will be restored automatically. If the app offers a Restore Purchases option, tapping it after signing in will re-activate access.

Refunds

Because payments are processed by Apple and Google, refund requests go through them directly:

• Apple: visit reportaproblem.apple.com and sign in with your Apple Account.
• Google: request a refund through the Google Play refund page.

Common issues

• App won't load content: check your internet connection, then fully close and reopen the app.
• Subscription not recognized: confirm you're signed in to the store account that made the purchase, then restore purchases as described above.
• Videos won't play: videos open externally; make sure your device allows the app to open links.

Contact us

Still stuck, or have a question that isn't covered here? We're happy to help.